GETTING STARTED
- First time users
- Confirmation message
- Combining items in a trade
- Multiple locations
GENERAL SERVICES
Shipping
- Shipping Methods
- Lost shipping label
- Packing guidelines
- Tracking
Payments and Pricing
- Typographical errors
- Check Delivery
- Missing checks
Trade-in Products
- Trade-in
- Determining Product Condition
Customer Service and Support
- Via Email
- Via Phone
- Submitting Feedback
- Canceling a Trade
- Reminder Emails
GETTING STARTED
First time users
For a limited time, you can trade in your eligible digital photo printer or digital photo system products and receive up to $250 rebate when you purchase an eligible Mitsubishi digital photo printer or digital photo system. Eligible purchase must be made between May 1, 2008 and October 31, 2008. Claims must be filed within sixty (60) days after purchase date or by December 31, 2008, whichever occurs first. Proof of purchase must be submitted within thirty (30) days of claim date or by December 31, 2008, whichever is sooner. Trade in digital photo printer or digital photo system must be shipped within thirty (30) days of receipt of shipping instructions or by January 31, 2009, whichever is sooner.
Convenience: : Fast and easy one stop solution to get cash
for your pre-owned photo printer or photo system products to apply to the purchase
of a new Mitsubishi digital photo printer or digital photo system.
It's easy! Follow these simple steps:
Step 1: Register or select Get a Free Quote to receive your trade-in
quote.
Step 2: Describe your pre-owned product(s): manufacturer, model
and quantity.
Step 3: Receive an instant trade-in quote value for your pre-owned
product(s).
Step 4: Fax or mail your Confirmation Email and your proof of purchase receipt for your new Mitsubishi digital photo printer or digital photo system.
Step 5: Ship your pre-owned product(s) using the shipping label/placard
provided.
Step 6: Your check will be issued approximately 6 to 8 weeks after
the receipt and inspection of your traded product and receipt and validation of
your proof of purchase, whichever is later.
Confirmation message
You will receive a Confirmation Email message upon successful on-line trade completion.
We recommend that you keep a copy for your records. This message will contain
instructions on the next steps to complete your transaction.
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Combining Items in
a Trade
The Mitsubishi Trade In Trade Up Program does require a one for one purchase to
trade ratio. You may trade in multiple product(s), but you must purchase one new
eligible Mitsubishi digital photo printer or digital photo system for each printer that you trade in.
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Multiple Locations
If you have multiple locations for the products you are trading in, please email
mitsubishics@marketvelocity.com.
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GENERAL SERVICES
Shipping
Shipping Methods
It is important to use our shipping label or shipping placard, as it will
be used to expedite tracking, identification and processing.
Within one business day of completing your trade, an email with the subject line
"Mitsubishi Trade In Trade Up Program shipping instructions" will be emailed to
the address you provided while registering. The Mitsubishi Trade In Trade Up Program
shipping instructions email will provide the steps for retrieving your shipping
label or shipping placard. The shipping instructions email will contain embedded
links, simply click on the link and your prepaid, pre-addressed shipping label or
shipping placard will appear. A Microsoft window will direct you on how to print
out your label or placard. Print two copies, and attach one to the shipment of your
trade-in product and retain the second copy for tracking purposes.
If you are shipping multiple items, please package each item individually and use
the appropriate label/placard for each item. It is important to use the correct
shipping label/placard for each individual item, as the label/placard is used to
expedite tracking, identification and increase the speed of processing.
You have 30 days from the day you completed your on-line trade to return the product.
If you experience technical difficulty in printing these labels/placards or you
lose your shipping instructions email, please contact customer service at
mitsubishics@marketvelocity.com.
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Lost shipping label
If you have lost your prepaid shipping label or shipping placard, simply
refer to your shipping instructions email and click on the link to print out another
label or placard. If you are experiencing difficulty printing your label contact
customer service at mitsubishics@marketvelocity.com
with the following information for a replacement.
Name
Address
E-mail Address
Quote Number (from Confirmation email) Back to Top
Packing guidelines
Please follow these guidelines when shipping your traded product:
- When packaging your product, be sure to include applicable installation or system
software on CD or diskette, the certificate of authenticity, applicable end user
license agreements, and manuals.
- Please ensure that you include any documentation and accessories that were originally
shipped with your product. These items could include, but are not limited
to: warranty cards, and connection cables. Failure to include these items will impact
the value of your trade. If you do not have these items, please contact customer
service at mitsubishics@marketvelocity.com
for further assistance.
- Package the item(s) in a sturdy cardboard box designed specifically for shipping
using cushioning materials such as bubble wrap to adequately protect your products.
If you require boxes, they can be purchased at Kinkos, FedEx, The UPS Store or on-line
at onepak.com.
- Tape all edges on the sides, top, and bottom to make sure there are no rough edges
that could be snagged by automated mail processing equipment. We do not recommend
using masking or cellophane tape. Shipping tape that is 2-3 inches wide should be
used.
- Attach the prepaid shipping label to the outside of the package. Use a piece
of clear shipping tape over the top of the label.
- Call FedEx ground at 1-888-777-7330 or drop off the package at a regional shipping
location. Be sure to keep the tracking number for proof of shipment.
- Products must be shipped within 30 days of the transaction in order for quoted
value to remain valid.
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Tracking
You can find real time status of any package shipped via Federal Express by going
to www.fedex.com and entering the tracking
number provided on your shipping label.
Payments and Pricing
Typographical errors
In the event that a product is listed at an incorrect value due
to a typographical error or miscalculation by the database, The Mitsubishi Trade
In Trade Up Program shall have the right to refuse or cancel the transaction within
seven calendar days after the date of the actual trade (see Terms and Conditions).
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Check delivery
All checks are mailed via the U.S. Postal Service to the address
designated in your transaction. Market Velocity, Inc. will issue your check approximately
6 to 8 weeks after receipt and inspection of your traded product and validation
of your proof of purchase, whichever is later.
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Missing checks
If you do not receive your rebate check within the check delivery period listed
above, please send an email message to
mitsubishics@marketvelocity.com so that we can research the issue for you.
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Trade-In Products
All products we receive for trade-in are refurbished and resold or recycled.
Determining Product Condition
How do I determine the condition of my product?
Product conditions for Printing Devices:
The printer is in excellent working condition and needs no refurbishment. The printer
has been maintained within manufacturer-s suggested schedules, feeds paper properly,
and has excellent print quality. The case of the printer and trays are clean (i.e.,
no smudges, ink marks, dents, stickers, or scratches) and are intact (i.e., no cracks,
broken or missing pieces).
If so, choose Excellent.
The printer is in good working condition and needs only minor parts (rollers or
separation pads) for refurbishment. The printer has been maintained within manufacturer-s
suggested schedules. The printer has no technical problems (i.e., paper feeds properly
from primary trays and does not jam, has no unusual noises, has excellent print
quality, and has properly functioning control panel). The case and trays of the
printer have only minor blemishes (i.e., smudges, ink marks, dents, stickers, or
scratches). The case of the printer and trays are intact (i.e., no cracks, broken
or missing pieces).
If so, choose Good.
The printer has no major technical problems. The printer powers on, is in working
condition, and can produce a test page. The printer has minor cosmetic defects and
may have one or two cracked, broken or missing pieces that do not affect performance.
If so, choose Poor.
The printer has major technical problems (will not produce a test page, and/or will
not power on, and/or will not feed paper through machine, and/or has a malfunctioning
control panel). The case of the printer has large cracks, is missing most of the
original trays, and/or has broken or missing pieces)
If so, not eligible for trade-in.
Customer Service and Support
Via Email
mitsubishics@marketvelocity.com
Via Telephone
800-230-7269
Submitting feedback
Your comments and suggestions are important to us. Let us know what
you think about the Mitsubishi Trade In Trade Up Program by clicking
mitsubishics@marketvelocity.com.
Canceling a trade
In the event you wish to cancel your trade, simply send an email that includes your
name and quote number to mitsubishics@marketvelocity.com
requesting that your trade be canceled. Market Velocity, Inc. will send you
an email confirming the cancellation. You may be asked, but not required, to provide
a reason as to why you opted to cancel the trade.
Reminder Emails
During the trade process you will receive a series of reminder emails.
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