Do I have to register to use the Mitsubishi Trade In Trade Up Program web site? No, you may enter as a guest by selecting "Get a Free Quote" to receive an instant quote. The advantage of becoming a registered member on the web site is that you will have the ability to save multiple quote lists that will automatically be updated as the system is updated with the most current values. » Back to top
Can I save the information I enter to reference later? As a registered user of the Mitsubishi Trade In Trade Up Program, you have the ability to save multiple quote lists and reference or update them as needed. To access a saved quote, you must sign in and then choose “View Quotes” from the left navigational bar. » Back to top
How long does this program run? You must purchase an eligible Mitsubishi digital photo printer or digital photo system between May 1, 2008 and October 31, 2008. The program is valid only in the United States. » Back to top
What is the final submission date for my claim? All claims must be submitted and received within sixty (60) days after purchase date or by December 31, 2008, whichever occurs sooner. » Back to top
How do I get my rebate? To get your rebate, follow these steps: 1. Purchase an eligible Mitsubishi digital photo printer or digital photo system between May 1, 2008 and October 31, 2008. 2. Submit your on-line claim form within sixty (60) days after purchase date or by December 31, 2008, whichever occurs first. Once you submit your claim, you will receive a confirmation email with a quote number. Fax your proof of purchase for your new eligible Mitsubishi digital photo printer or digital photo system along with the confirmation email within thirty (30) days of claim date or by December 31, 2008, whichever is sooner to 770-925-9064. 3. Trade-in your digital photo printer or digital photo system by following the shipping instructions that you will receive. The shipping instructions are valid for 30 days. The trade-in product must be shipped 30 days from receipt of the shipping instructions or by January 31, 2009, whichever is sooner. 4. Please allow 6 to 8 weeks from the time your claim is complete for receipt of your rebate check. Completion of your claim includes shipment of the trade-in product and receipt and validation of the proof of purchase. » Back to top
What is the final shipment date for trading in my product(s)? The trade-in product must be shipped within thirty (30) days from the date the shipping instructions are received or by January 31, 2009, whichever is sooner. » Back to top
Do I have to handle the trade-in process myself or can my reseller assist me? By all means, your reseller can assist you. » Back to top
Can I combine this offer with another offer? Yes, this program may be combined with any other Mitsubishi rebate offers. » Back to top
Can I purchase and trade in multiple products? Yes, this is a one for one trade. One trade-in product will be accepted per new product purchased. There is a maximum of ten (10) units that can be purchased and traded in. » Back to top
Who pays for shipping? Shipping and handling fees are paid for by Mitsubishi. » Back to top
What if my products are in multiple locations? On the "Mitsubishi Trade In Trade Up shipping instructions page" there is a box that you will check if you have multiple locations. Upon checking the box, a trade-in representative will contact you via email within one business day. » Back to top
What if I cannot print my shipping label or placard? If you experience difficulty in printing your shipping label or placard, simply contact customer service at mitsubishics@marketvelocity.com and a customer service representative will assist you. » Back to top
What if I lose my Mitsubishi Trade In Trade Up Program shipping instructions email? Simply contact customer service at mitsubishics@marketvelocity.com and a customer service representative will assist you. » Back to top
How do I ship my product? During the trade-in process, you will be asked for the email address where you would like your shipping instructions emailed. Within one business day of completing your trade, an email with the subject line “Mitsubishi Trade In Trade Up shipping instructions” will be emailed to the address you provided while registering and will provide the steps for retrieving your shipping label or shipping placard. This email will contain embedded links for each product you are trading. To view, simply click on the link and your prepaid, pre-addressed shipping label or shipping placard will appear. A Microsoft window will direct you on how to print out your label or placard. Print two copies, and attach one to the shipment of your trade-in product and retain the second copy for tracking purposes.
If you are shipping multiple items, please package each item individually and use the appropriate shipping label for each item. It is important to use the correct shipping label/placard for each individual item, as the label/placard is used to expedite tracking, identification and increase the speed of processing.
You have 30 days from the day you receive the shipping instructions to return the product. The expiration date will appear on the shipping label in the “Reference # field” and as “Expiration date of the trade-in” on the shipping placard.
If you experience technical difficulty in printing these items or you lose your shipping instructions email, please contact customer service at mitsubishics@marketvelocity.com. » Back to top
Are you experiencing issues with navigating through or exiting an area of the Mitsubishi Trade In Trade Up Program's Web site? If you are experiencing problems navigating through or exiting an area of the site, this may be related to bad/corrupt cookies on your PC. A quick and easy way to correct a bad or corrupt cookie is to delete your cookies and restart your browser session. Below is a quick "delete your cookies" tutorial based on browser type. *Make sure you close (exit) your browser and open a new browser before you begin. 1. Open Internet Explorer, click the Tools menu and choose Internet Options. 2. Click the Delete Cookies button. 3. Click OK.
Windows Internet Explorer 4: 1. Open Internet Explorer. 2. On the view menu, click Internet Options, and click the Settings button. 3. Click the View Files button. 4. Click the View menu and Select Details. 5. Highlight the cookies you wish to delete, and then press the Delete key.
Windows Netscape 4.x: 1. Locate the Netscape folder on your hard drive (usually located in c:/Program Files/Netscape/). 2. Double click the Users folder within the Netscape folder. 3. Double click your Profile Name folder (this will usually be your username). 4. Click the cookies.txt file once to highlight it, then click the File menu and choose delete.
Netscape 7: 1. Click the Tools menu and choose Cookie Manager. 2. Choose Manage Stored Cookies from the submenu. The Cookie Manager window opens with a list of all the cookies stored on your computer. 3. Select one or more cookies and click Remove Cookie, or click Remove All Cookies. » Back to top
What is an acceptable Proof of Purchase (POP)? Acceptable forms of proof of purchase are a sales invoice (preferred); a packing slip (must provide your name, purchase date, purchase amount, model and serial numbers). What is NOT an acceptable form of a proof of purchase: Purchase Orders, Order Confirmations, and Order Acknowledgments. » Back to top
